Last updated: 30 October 2026
Kozi Toez respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order or contact us.
We handle personal information in accordance with the New Zealand Privacy Act 2020 and other applicable privacy requirements.
When you place an order, contact us or use our website, we may collect the following information:
Contact details: Your name, email address, telephone number and postal address.
Order information: Details of the products you purchase, including product selections, sizes, quantities and any special instructions relevant to your order.
Delivery information: Your delivery address and any information necessary to arrange delivery of your purchase.
Communications: Information you provide when contacting us with questions, feedback, requests or enquiries.
Website information: Certain technical information may be collected when you visit our website, such as your IP address, browser type and information about how you use the website. Cookies or similar technologies may also be used to support website functionality.
We only collect personal information that is reasonably necessary for operating our business, processing your orders and providing our services.
We use your personal information for the following purposes:
To process and manage your orders.
To make, prepare and dispatch your purchases.
To arrange delivery of your products.
To contact you about your order, including any questions, delays or delivery issues.
To respond to your enquiries and provide customer support.
To maintain our business records and meet applicable legal, tax and accounting obligations.
To maintain the security and proper functioning of our website.
To improve our products, services and customer experience.
We will not use your personal information for unrelated purposes unless you have authorised us to do so or the use is otherwise permitted by law.
Kozi Toez does not store credit card numbers, security codes or other payment card details on its website or in its order management records.
Where you pay by credit card or another electronic payment method, your payment is processed through the relevant payment service provider. Any payment information you provide is handled in accordance with that provider's privacy and security practices.
We may retain information about the status of a payment, such as whether an order has been paid, for order management and accounting purposes. This does not mean that we store your credit card details.
Customer information is stored for order management, customer service and legitimate business record-keeping purposes.
We take reasonable steps to protect personal information against loss, unauthorised access, misuse, modification or disclosure.
These measures may include appropriate access controls, secure systems and other safeguards relevant to the information we hold.
We limit access to customer information to people who need it to carry out legitimate business activities.
Although we take reasonable precautions to protect your information, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.
We do not sell or rent your personal information to third parties.
We may share relevant information with trusted service providers when necessary to operate our business and fulfil your orders. These may include:
Delivery and courier companies: To deliver your purchases to you.
Payment service providers: To process payments securely.
Website hosting and technical service providers: To maintain, support and secure our website and order management systems.
Professional advisers and service providers: Where necessary for accounting, legal or other legitimate business purposes.
We only share information that is reasonably necessary for the relevant purpose.
We may also disclose personal information where required or authorised by law.
Some service providers may store or process information outside New Zealand. Where this occurs, we will take reasonable steps to ensure that any overseas disclosure complies with applicable New Zealand privacy requirements.
We retain customer information for as long as it is reasonably necessary to fulfil the purposes for which it was collected.
This may include retaining order records for customer service, handling returns or exchanges, resolving disputes and meeting legal, tax and accounting requirements.
When personal information is no longer required for a legitimate business or legal purpose, we will take reasonable steps to securely delete it or otherwise dispose of it.
Our website may use cookies or similar technologies to support its operation, remember certain preferences and help us understand how visitors use the website.
Cookies are small files stored on your device when you visit a website.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.
Any information collected through cookies or similar technologies will be handled in accordance with this Privacy Policy and applicable law.
We may occasionally contact customers with information about our products or services where we are legally permitted to do so.
You can ask us to stop sending marketing communications at any time.
We will not use your personal information for direct marketing in a way that breaches applicable privacy or electronic messaging laws.
Under New Zealand privacy law, you generally have the right to request access to the personal information we hold about you and to ask us to correct information that you believe is inaccurate.
You can also contact us if you have concerns about how your information has been collected, used, stored or disclosed.
We will respond to requests in accordance with applicable legal requirements. In certain circumstances, the law may permit or require us to refuse a request.
To request access to your information, ask for a correction or raise a privacy concern, please contact us using the details below.
Our website may contain links to third-party websites or services.
Those websites operate under their own privacy policies and practices. Kozi Toez is not responsible for the privacy practices of external websites, and we encourage you to review their policies when visiting them.
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.
Any updates will be published on this page, together with the revised date at the beginning of the policy.
We encourage you to review this page periodically.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
Kozi Toez Handcrafted Moccasins and Slippers
Email: info@kozitoez.co.nz
Telephone: 03 248 5258
Postal address:
Kozi Toez
PO Box 23
Athol 9749
New Zealand
We will do our best to address your questions and resolve any privacy concerns.
the insoles look really great! Will be placing more orders closer to winter!
Such great service and beautiful items! excellent!!
Thank you. Booties sooo cute and warm. Would trade with again
Booties are absolutely gorgeous and great Xmas packaging. Many thanks